Holiday Inn Express Birmingham NEC, an IHG Hotel

Great staff, nice included breakfast, comfy and clean rooms. Good amount of amenities. Vending machines, hot drink machine and bar drinks are also 24hrs access which was nice. There was also a small pub restaurant next door that was lovely, literally right next door.

I liked everything about this hotel, super comfy beds, quiet rooms, super clean, fluffy towels, shower gel and shampoo provided. The reception is a lovely place to relax, the bar too. I was blown away with the quality and choice at breakfast. You could eat as much as you wished. Tables were being cleaned as soon as vacated. Every member of staff were friendly, helpful and smiley. To top it all, there is a lovely oldie world pub right next door. I will 100% stay there next time I'm in Birmingham 😊....and no I don't work for the hotel group lol

We believe that the customer services here really stand out and possibly the best we've experienced. At 3am our air conditioning unit developed a fault this was reported to reception and within 5 minutes the lady was at our room. An alternative room was offered but we loved the bed in the original room. The following morning we went to hand the key back to the room we chose not to move too and the lady (possibly manager) was so apologetic and looked at alternatives. Every member of staff went over and beyond and made our stay extremely enjoyable. The breakfast is continental however, a full English is there available for you to enjoy too. Fantastic stay and will definitely return. Massive well done to each and every member of staff you are all outstanding.

We had some issues upon arrival with a failed payment due to the payment being taken from our card by Booking.com at an unexpected time. This was absolutely no fault of the hotel or staff, however they immediately took it upon themselves to do all they could to resolve the situation for us. One staff member in particular, Naz, was absolutely brilliant. She checked all of their systems thoroughly for the payment and advised us on the best process, allowed us to go up to the room so we could contact Booking.com customer service in peace before we had actually paid, and got everything resolved for us quickly! We go to UKGE at the NEC every year and this is definitely now the only hotel for us each and every year.

The food choices were good both dinner and breakfast. The bed was comfortable, and the shower was hot and powerful. I liked the dual closed positions of the bathroom door. I had never seen that before.